Finsbury Park Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Finsbury Park Carpet Cleaners provides professional carpet, upholstery and related cleaning services within its service area in the United Kingdom. By making a booking, using our services, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Client means the individual, business, landlord, tenant, managing agent or other party who requests or receives services from Finsbury Park Carpet Cleaners.
Company means Finsbury Park Carpet Cleaners, the cleaning service provider.
Services means any carpet, rug, upholstery, mattress, hard floor or related cleaning and treatment work provided by the Company, together with any additional services agreed in writing.
Premises means the property or area where the Services are to be carried out.
Operative means any employee, contractor or representative engaged by the Company to deliver the Services.
2. Scope of Services
The Company provides domestic and commercial carpet and upholstery cleaning, stain treatment, end of tenancy cleaning of floor coverings, and related services within its service area. The exact Services to be provided will be confirmed at the time of booking based on the information supplied by the Client.
Any verbal or written quotation is based on the description of the Premises and items to be cleaned provided by the Client. The Company reserves the right to revise the quotation or decline the work if, upon arrival, the Premises or items differ significantly from the description, or if access and safety conditions are unsuitable.
3. Booking Process
3.1 Bookings may be made via the Companys booking channels as advertised from time to time. By placing a booking, the Client confirms that they are over 18 years old and authorised to request the Services at the Premises.
3.2 When making a booking, the Client must provide accurate information including the address of the Premises, type and approximate size of areas and items to be cleaned, parking and access information, and any known stains, damage or special conditions.
3.3 The Company will provide an estimated price based on the information supplied. This estimate may be provided as a fixed price for clearly defined work or as an hourly rate where appropriate. Any estimate is valid only for the period stated or, if none is stated, for 30 days from the date of issue.
3.4 A booking is only deemed confirmed when the Company has accepted it and, where required, the Client has paid any applicable deposit. The Company reserves the right to refuse any booking at its sole discretion.
4. Access, Parking and Client Obligations
4.1 The Client is responsible for ensuring safe and reasonable access to the Premises on the agreed date and time. This includes providing correct address details, entry arrangements, and any relevant instructions for building access.
4.2 The Client must ensure that sufficient parking is available as close as reasonably possible to the Premises. Any parking charges, permits, or penalties incurred due to inaccurate information from the Client or restrictions not disclosed to the Company will be payable by the Client and may be added to the final invoice.
4.3 The Client must ensure that the areas to be cleaned are reasonably clear of clutter and that breakable or valuable items are safely removed or secured. The Company is not responsible for moving heavy or fragile furniture, electrical items, or personal belongings unless expressly agreed in advance.
4.4 The Client must inform the Company prior to the commencement of the Services of any known hazards at the Premises, including but not limited to loose flooring, damaged carpets, unstable furniture, electrical issues, or the presence of pests or infestations.
5. Service Standards and Limitations
5.1 The Company will carry out the Services with reasonable skill and care, in accordance with industry practice and using suitable equipment and cleaning products.
5.2 While the Company will use its professional judgement and best efforts to remove stains and odours, it does not guarantee that all stains, odours, or marks will be completely removed. The outcome of cleaning depends on factors such as the type and age of the stain, previous cleaning attempts, and the material of the item.
5.3 The Client acknowledges that some wear, fading, discolouration or damage may be more visible after cleaning, particularly where soiling has previously concealed underlying issues. The Company is not liable for pre existing damage, wear or permanent discolouration.
5.4 Certain delicate or unstable materials may be unsuitable for the requested cleaning method. The Company reserves the right to decline to clean any item where the risk of damage is considered too high, even if the booking has already been accepted.
6. Pricing, Deposits and Payments
6.1 Prices are quoted in pounds sterling and may be subject to applicable taxes. The quoted price is based on the information provided by the Client and the Companys standard pricing structure for the service area.
6.2 The Company may require a deposit at the time of booking, particularly for larger jobs, commercial work, or bookings outside standard hours. The amount and payment method will be notified to the Client before confirmation of the booking.
6.3 Unless otherwise agreed in writing, payment for domestic Clients is due immediately upon completion of the Services at the Premises. For commercial Clients, payment terms will be stated on the invoice. If no specific terms are stated, payment is due within 14 days of the invoice date.
6.4 The Company accepts payment methods as communicated to the Client prior to or at the time of service. The Client agrees to ensure that sufficient funds or credit are available to complete the transaction.
6.5 If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs incurred in enforcing payment.
7. Cancellations, Rescheduling and No Show Fees
7.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. The required notice period will normally be at least 24 hours before the scheduled start time, unless otherwise stated at the time of booking.
7.2 If the Client cancels or reschedules with less than the required notice period, the Company reserves the right to charge a late cancellation fee, which may be up to 50 percent of the estimated service cost or the full deposit, whichever is greater.
7.3 If the Client is not present to provide access at the agreed time, or access is otherwise not possible due to circumstances within the Clients control, this will be treated as a late cancellation and a no show fee may be charged.
7.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruption, staff illness, equipment failure, or safety concerns at the Premises. In such cases, the Company will endeavour to offer the Client an alternative appointment. Any deposit paid for the cancelled booking will either be transferred to the new appointment or refunded if no suitable alternative is available.
8. Health, Safety and Waste Regulations
8.1 The Company will carry out the Services in compliance with applicable health and safety legislation and industry guidelines. Operatives are instructed to cease work if they consider the conditions at the Premises to be unsafe.
8.2 The Client agrees not to request the use of any cleaning agents or methods that are unsafe, prohibited, or incompatible with the materials being cleaned. Where the Client supplies its own products, the Company accepts no responsibility for any damage or adverse reaction caused by those products.
8.3 The Company will handle and dispose of waste water, residues and any removed debris generated in the course of cleaning in line with applicable waste and environmental regulations. Where it is necessary to dispose of waste on site, the Client agrees to allow the use of appropriate drains or waste disposal points at the Premises, provided they are lawful and safe to use.
8.4 The Client must inform the Company in advance if any hazardous substances, contamination or regulated waste are present at the Premises. The Company does not handle hazardous or specialist waste unless explicitly agreed in writing and may require additional charges, equipment or licences to do so.
9. Damage, Liability and Insurance
9.1 The Company will maintain adequate public liability insurance for its operations. Evidence of insurance cover may be provided upon reasonable request.
9.2 The Company is not liable for any loss or damage arising from:
a pre existing wear, damage or defects to carpets, upholstery or other items
b shrinkage, colour loss or other change where the manufacturer care instructions have not been followed prior to the service, or where items are unsuitable for the requested cleaning method
c the Clients failure to provide accurate information regarding the composition, age, value or condition of items to be cleaned
d any delay, cancellation or inability to perform the Services due to events beyond the Companys reasonable control.
9.3 The Client must report any alleged damage or dissatisfaction with the Services to the Company as soon as reasonably practicable, and in any event within 48 hours of completion. The Client must allow the Company an opportunity to inspect and, where appropriate, attempt to rectify the issue.
9.4 If the Company is found liable for any loss or damage, its total liability shall, to the fullest extent permitted by law, be limited to the lesser of the cost of rectifying the damage and the total amount paid or payable by the Client for the specific Services giving rise to the claim.
9.5 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury resulting from its negligence, fraud, or any other liability that cannot lawfully be excluded.
10. Complaints and Service Issues
10.1 The Company aims to provide a high standard of service at all times. If the Client is not satisfied, the Client should raise the issue with the Company promptly, providing details of the concern and, where possible, photographic evidence.
10.2 The Company will investigate all complaints raised in good faith and will seek a fair and reasonable resolution, which may include a re clean of affected areas, a partial refund, or another form of remedy at the Companys discretion.
10.3 The Client agrees to give the Company reasonable access to the Premises to inspect and address any reported issues before taking further action.
11. Personal Data
The Company will collect and process personal data such as names, addresses and contact details for the purpose of providing the Services, handling bookings, processing payments and managing any enquiries or complaints. Personal data will be handled in accordance with applicable data protection laws and the Companys privacy practices as communicated to Clients from time to time.
12. Amendments to Terms
The Company reserves the right to amend these Terms and Conditions at any time. Any updated terms will apply to new bookings from the date of publication. For ongoing or future services under an existing booking, the version in force at the time of booking will usually apply, unless a change is required by law.
13. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided by the Company.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.
14.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
14.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, agreements or representations, whether oral or written.
By proceeding with a booking or allowing the Services to be carried out at the Premises, the Client confirms that they have read, understood and agree to these Terms and Conditions.