Finsbury Park Carpet Cleaners Privacy Policy
This Privacy Policy explains how Finsbury Park Carpet Cleaners collects, uses, stores and shares personal data relating to our customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our carpet cleaning and related services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Finsbury Park Carpet Cleaners in our service area, including individuals booking services for domestic premises and representatives of businesses arranging services for commercial premises. It covers personal data obtained through enquiries, bookings, telephone conversations, messaging, and in-person interactions related to our services.
Data Controller
For the purposes of data protection law, Finsbury Park Carpet Cleaners is the data controller in respect of the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.
Types of Personal Data We Collect
We may collect and process the following categories of personal data, depending on how you interact with us and which services you use:
Identification and contact details such as name, address, service address, and general contact details you provide to us for communication and booking purposes.
Service and booking details such as preferred dates and times, details of the property areas to be cleaned, any special instructions, access arrangements, and records of services provided.
Payment and transaction information such as records of payments made, payment method used, and associated transaction references. We do not store full payment card details when third party payment processors are used.
Communication records such as information provided in emails, messages, telephone calls, and feedback or complaints relating to our services.
Technical and usage data where applicable, such as basic information relating to how you reached our website or online presence, including general device and browser information and date and time of access, where such data is available.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, arrange a visit, or ask a question about our services. We may also collect data when you interact with us by telephone, via online forms, or in person during a site visit or service appointment.
In some cases, we may receive personal data indirectly when another person arranges carpet cleaning at your property or place of work and provides your details for access or contact purposes.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Performance of a contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to arrange and provide carpet cleaning services, handle payments, and manage bookings and appointments.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with customers, improving our services, responding to enquiries and complaints, and maintaining accurate records of our work.
Legal obligations: We process personal data where necessary to comply with legal and regulatory obligations, including tax and accounting requirements and responding to lawful requests from public authorities.
Consent: In limited circumstances, we may rely on your consent, for example where we send certain types of marketing communications and you have agreed to receive them. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide carpet cleaning and related services, including accepting and managing bookings, attending at your premises, and completing the work you have requested.
To communicate with you about your booking or enquiry, including confirming appointments, discussing access and special requirements, and notifying you of any changes.
To process payments and maintain records of transactions for accounting and tax purposes.
To manage our relationship with you, including handling feedback, questions, or complaints, and keeping a history of services provided at your property.
To improve and develop our services, including reviewing how our services are used and evaluating customer satisfaction where feedback is given.
To protect our rights, property, and safety, such as preventing fraud or misuse of our services and defending legal claims.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes set out in this Privacy Policy or where we are legally required to do so.
Service providers acting as data processors may process your personal data on our behalf. These may include providers of payment processing services, appointment or booking management tools, information technology systems, secure data storage and backup, and professional advisers such as accountants. These processors are only permitted to use your personal data in accordance with our instructions and must implement appropriate security measures.
We may also share personal data with independent professional advisers, insurers, law enforcement agencies, or regulatory bodies where necessary to comply with legal obligations, to protect our rights, or to assist in the prevention and detection of crime.
International Data Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, or use facilities in other countries, your personal data may be transferred internationally. In such cases, we take steps to ensure that appropriate safeguards are in place so that your personal data is protected in a manner consistent with applicable data protection laws.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
In general, records of services provided, related communications, and transaction information are kept for a period that allows us to respond to any queries or complaints and to comply with our legal obligations. When personal data is no longer required for these purposes, we will securely delete or anonymise it.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures are designed to ensure a level of security appropriate to the risks involved in processing your data.
Your Data Protection Rights
You have a number of rights under data protection law in relation to the personal data we hold about you. These rights may be subject to certain conditions and legal exemptions. They include the following:
Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of that data, together with certain information about how we use it.
Right to rectification: You have the right to ask us to correct personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is sometimes referred to as the right to be forgotten.
Right to restrict processing: You have the right to ask us to restrict the processing of your personal data in certain situations, for example where you contest the accuracy of the data or object to our use of it.
Right to object: You have the right to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests and rights, or where processing is required for legal claims.
Right to data portability: In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format, and to request that we transmit that data to another controller where technically feasible.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before consent was withdrawn.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details published on our website or other official communications. We will respond to your request in accordance with applicable data protection laws and may need to verify your identity before responding.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. Any updated version will be made available through our usual communication channels and will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your personal data.